Complaints And Suggestions Policy

Complaints & Suggestions Policy

Effective Date: 01-01-2025
Last Updated: 01-01-2025

At Overia, we care about customer satisfaction and strive to provide the best possible experience.

If you have any complaints about our products or services or a suggestion that could help us improve your experience, we would love to hear from you.

1.How to Submit a Complaint

If you experience any issues with our products or services, please follow these steps to file a complaint

Contact Us

Email: [email protected]

Contact Number : 00971501234653

Complaint Form on our website.

Provide Complaint Details Please provide a detailed description of the issue, including your order number (if applicable).

Attach any photos or supporting documents to help us understand the issue better.

Complaint Review:

Your complaint will be reviewed within 3 days of submission.

We will contact you with a resolution or request additional information if needed.

2. How to Submit Suggestions

We appreciate all ideas and feedback that help us improve! You can send your suggestions through:

Email: [email protected]

Suggestions Form on our website

Social Media via direct messages

All suggestions are carefully reviewed, and if your idea is feasible, we may contact you for further discussion.

3 Response Time

We will respond to all complaints within 3 business days

Suggestions will be reviewed by our team, and if applicable, we may reach out to discuss implementation

4. Our Commitment to Customers

We handle all complaints with seriousness and transparency

We aim to resolve issues as quickly as possible

We continuously improve our services based on your feedback and suggestions

5. Contact Us

📧 Email: [email protected]
📍 Address: UAE-Ajman-Ajman freezone-Business District BC1301606

📍 Direct Sales Point Address : yousifen building - near Baskin Robbins - Sikh Amaar Road - Ajman  - UAE - 00971501234653