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Refund Return and Cancelation Policy
Return and Exchange Policy
Effective Date: 01-01-2025
Last Updated: 01-01-2025
At Overia, we prioritize customer satisfaction and strive to provide high-quality products. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:
1. Return and Exchange Conditions
You may request a return or exchange if:
The product was damaged or defective upon delivery.
You received the wrong product that differs from your order.
The product is unused, unopened, and in its original condition—returns must be made within 2 days from the purchase date.
⚠️ Please note: Opened or used products cannot be returned or exchanged for hygiene and quality assurance reasons.
2. Return and Exchange Time Frame
You may request a return or exchange within 1 day of receiving your order.
The product must be returned in its original packaging, including all accessories (if applicable).
3. How to Request a Return or Exchange
Contact Us: Reach out to customer service via [email/phone number].
Submit Your Request: Provide product details, order number, and a clear photo (if applicable).
Approval Process: Your request will be reviewed within 2 days, and we will inform you of the next steps.
Return Shipping: If approved, we will provide instructions on how to return the product.
Refund or Replacement:
Refunds will be processed to the original payment method within 7 days after receiving the returned product.
If you choose an exchange, the replacement product will be shipped to you as soon as possible.
4. Refund & Costs
Damaged or defective products: Overia will cover all shipping and return costs.
Returns for personal reasons (e.g., change of mind): The customer will be responsible for shipping and return fees.
5. Exceptions
❌ Returns and exchanges are not accepted in the following cases:
Opened or used products.
Personalized or engraved products.
Items purchased during sales or promotions (unless defective).
6. Contact Us
If you have any questions regarding our return and exchange policy, please contact us:
📧 Email: [email protected]
📍 Address: UAE-Ajman-Ajman Freezone- Business District
📍 Direct Sales Point Address : yousifen building - near Baskin Robbins - Sikh Amaar Road - Ajman - UAE - 00971501234653
